Parents need to know that this reality series -- which centers on the day-to-day operations of Southwest Airlines -- highlights both positive and negative interactions with customers. Many of the featured customers are angry and/or intoxicated and, as a result, yell and/or openly swear at Southwest employees (words like "f--k" and "bulls--t" are bleeped out). Others exhibit odd or bizarre behavior (usually after drinking or taking tranquilizers to calm flying jitters). These scenes may be funny to adults, but they make the show iffy for tweens.
Positive messages:Angry customers often fail to communicate appropriately or effectively to resolve their problems or address concerns. Southwest employees are occasionally rude. Staff and customers are both male and female and from various racial/ethnic backgrounds.
Violence:Irate passengers frequently yell at Southwest employees.
Sex:Some sexual innuendo. Passengers are sometimes seen flirting and kissing. Passengers occasionally make references to breasts and genitalia using words like "nuts," "package," and "manhood" -- usually when intoxicated.
Language:Audible language includes words like "hell," "damn," and "crap." Swear words like "f--k" and "bulls--t" are bleeped. These words are used by angry or intoxicated passengers.
Consumerism:The series is a clear promotional vehicle for Southwest Airlines. Occasional references are made to other companies, like American Airlines, Northwest, and United Airlines.
Drinking, drugs, & smoking:The series frequently features passengers who are too intoxicated to travel and also engage in inappropriate behavior. Their speech is sometimes slurred, and occasionally some pass out. Some passengers occasionally refer to or request tranquilizers to help them with the stress of flying.
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