I love that this game doesn't have the voilence that is rampant in other games. I have had the unpleasant experience of dealing with their customer support. My daughter had just signed up for a free account when some of the accounts/Petpets were mysteriously lost. There was only one mention of this on Petpet Parks News page that said that they were working to find missing pets - nothing about what happened or when it was fixed. I helped my daughter submit an email to the support department. We were referred to their new ticketing system. Not only do the links to track the help tickets not work, on average it takes 6 days for one reply to come back from the only guy who appears to work in their customer support department. Her account is still not fixed and we're two months later and she's moved on to the PlayFirst game Wandering Willows.

my kid is very good i think she can have this website

They will charge for a "membership" which promises access to special areas. However, the access is not available and they do not respond to emails regarding problems. In fact, they appear to have no tech support available at all other than to relieve you of your money. Just don't pay them anything and you will be okay.