• Is it age appropriate?

  About our ratings

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  Not age appropriate for kids under 10, age appropriate for kids over 14; suggested age 12.

• Is it any good?

  3.0

• Common Sense says

  Reality show promotes Southwest; some iffy stuff.

Why We Rated This for Ages 12–14

The good stuff

• Messages:

  Angry customers often fail to communicate appropriately or effectively to resolve their problems or address concerns. Southwest employees are occasionally rude. Staff and customers are both male and female and from various racial/ethnic backgrounds.

What to watch out for

• Violence:

  Irate passengers frequently yell at Southwest employees.
• Sex:

  Some sexual innuendo. Passengers are sometimes seen flirting and kissing. Passengers occasionally make references to breasts and genitalia using words like "nuts," "package," and "manhood" -- usually when intoxicated.
• Language:

  Audible language includes words like "hell," "damn," and "crap." Swear words like "f--k" and "bulls--t" are bleeped. These words are used by angry or intoxicated passengers.
• Consumerism:

  The series is a clear promotional vehicle for Southwest Airlines. Occasional references are made to other companies, like American Airlines, Northwest, and United Airlines.
• Drinking, drugs, & smoking:

  The series frequently features passengers who are too intoxicated to travel and also engage in inappropriate behavior. Their speech is sometimes slurred, and occasionally some pass out. Some passengers occasionally refer to or request tranquilizers to help them with the stress of flying.

What Parents Need to Know

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