Airline - TV-PG
Reality show promotes Southwest; some iffy stuff.
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Seen the show?
details
- TV Rating: TV-PG
- Network: A&E, Biography Channel
- Cast: Colleen Bragiel, Yolanda Martin, Michael Carr
- Genre: Reality TV
- >Available On: DVD
Parents need to know
Parents need to know that this reality series -- which centers on the day-to-day operations of Southwest Airlines -- highlights both positive and negative interactions with customers. Many of the featured customers are angry and/or intoxicated and, as a result, yell and/or openly swear at Southwest employees (words like "f--k" and "bulls--t" are bleeped out). Others exhibit odd or bizarre behavior (usually after drinking or taking tranquilizers to calm flying jitters). These scenes may be funny to adults, but they make the show iffy for tweens.
Families can talk about TV shows that blur the lines between entertainment and advertising. What do companies like Southwest Airlines gain by having their successes and failures on television? Does it help or hurt the company's reputation? Families can also discuss how the customers react on the show. What are some more constructive ways to communicate dissatisfaction or handle stressful situations?
Families can talk about TV shows that blur the lines between entertainment and advertising. What do companies like Southwest Airlines gain by having their successes and failures on television? Does it help or hurt the company's reputation? Families can also discuss how the customers react on the show. What are some more constructive ways to communicate dissatisfaction or handle stressful situations?
Message
Social Behavior:
Angry customers often fail to communicate appropriately or effectively to resolve their problems or address concerns. Southwest employees are occasionally rude. Staff and customers are both male and female and from various racial/ethnic backgrounds.
Consumerism:
The series is a clear promotional vehicle for Southwest Airlines. Occasional references are made to other companies, like American Airlines, Northwest, and United Airlines.
Drugs/Alcohol/Tobacco:
The series frequently features passengers who are too intoxicated to travel and also engage in inappropriate behavior. Their speech is sometimes slurred, and occasionally some pass out. Some passengers occasionally refer to or request tranquilizers to help them with the stress of flying.
Violence
Irate passengers frequently yell at Southwest employees.
Sex
Some sexual innuendo. Passengers are sometimes seen flirting and kissing. Passengers occasionally make references to breasts and genitalia using words like "nuts," "package," and "manhood" -- usually when intoxicated.
Language
Audible language includes words like "hell," "damn," and "crap." Swear words like "f--k" and "bulls--t" are bleeped. These words are used by angry or intoxicated passengers.
Common Sense says
What's the story?
Reviewed by Melissa Camacho
AIRLINE follows Southwest Airlines' day-to-day operations as passengers check in, board, and head off for their final destinations. Viewers watch as the airline's staff and crew deal with excited travelers, nervous fliers, and unhappily stranded customers and work to ensure the safe, timely passage of thousands of passengers. Every day, the employees meet lots of fascinating people with heartwarming (and sometimes heartbreaking) stories. But as airline regulations get tighter and the number of passengers increases, they must also contend with dissatisfied and often irate customers who believe they've been treated unfairly. Also challenging is staff's increased need to tag people who are too intoxicated to fly, many of whom are humorously dramatic and belligerent.
Is it any good?
The ups and downs faced by both Southwest customers and staff members may provide some entertaining viewing moments, but AIRLINE might also strike a sore nerve in folks who are no stranger to the inconveniences associated with air travel. It doesn't help when Southwest employees are sometimes unaccommodating or rude when enforcing their policies.
But despite some off-putting moments, the show is absorbing -- as well as a unique promotional vehicle for the airline. It also demonstrates that while working for an airline isn't always easy, it does come with its share of interesting experiences.
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