Bill my parents is an absolute Joke, I cancelled both my teens cards out of frustration, so many rules, website wont let you load from another location, then declines you, my teens card is constantly declined, I THINK THEY JUST WANT YOUR MONEY TO SIT IN THEIR ACCTS. Customer service has no power to load the cards, you have to talk to the acct dept which has limited hours. Cant load from Mexico, Cant load to many times, limites on everything. Forget it, they are more trouble than they are worth, just give the kids cash. Or one of your own cards that has a low limit so you can save yourself the headache and trouble with these people. You can open a low limit cc and give it to the teen and its far better, with out all the load fees.