ArcheAge

The only thing going for Archeage is the graphics. Nearly every innovative game concept has been taken from other games. Silk Road for example utilized trade runs long before the base engine for Archeage was even thought up. Archeage is an Asian leased game, which could explain why Trion has shown little interest towards improving some of the obviously broken game mechanics. However that is no excuse for their GM customer service. For a game that rakes in such revenue you would think they could afford a support staff that actually works on problems rather than acknowledges them. Their do nothing policies only disgruntle players and support Troll activities which foster hate and degradation in the gaming communities. As a parent it is hard to ask a child to play fair when adults choose not to. When they abide by the rules of a game and are punished by lazy GMs it is had to justify the quality of the game. Archeage has great potential but there customer service is the worst I have ever seen. It is call your credit cards and tell them to stop payment, bad. I provide my niece and nephew with patron accounts, I gave them enough credits to have fun with the game. One of them made a purchase and did not receive what they paid for. I watched the transaction. The userinter face was poorly designed. We contacted customer service and they refused correct the purchase. My next game will be away from Trion. If they have poor customer service in one game it will be the same in every other game they host. $50 to fix a simple mistake from a poorly designed user interface? This shows resoundingly that they have lost touch with their player base. How does it teach our children good morals when a company can refuse to give you what you paid for? Archeage will go done in history as one of many games that were destroyed by it is publisher not it's content. Protect your Children from Trion.

I loved to play this game. It used to be the best game I ever played. I spent over 2k hours in the game and spent hundreds of dollars as well. I even purchased the founders back while it was in beta. I worked hard and began to gear myself. Many people say the game is dying and I always defended the game bringing in numerous players to play as well. I recieved a ban for something I do not nor will ever do. No proof was provided for the reason either, even after asking for it several times. After investigating my particular circumstance, I see many posts in different forums of the same exact situation. I really think the customer service needs to be better to paying customers (as well as non paying customers) and better investigation methods. I am not sure what could have set off an investigation besides having a poor internet connection in a really rural area. The last email I received from my appeals stated and I quote 'Rest assured I'm not saying you would do such a thing, but as it is possible, we cannot take that risk. I understand this is not the answer you were hoping for, but we will not be able to assist in unbanning your account.' So, they aren't sure but still continue to ban a fair playing player as well as no refunds. I will never recommend this game to another person and I will never play another Trion game again. I hope one day they can fix these issues before a really great game dies completely.