Parents' Guide to

On the Fly

By Melissa Camacho, Common Sense Media Reviewer

age 10+

Reality show is amusing promotional vehicle for Southwest.

TV TLC Reality TV 2012
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The series is a remake of the reality show Airline, and serves as a promotional vehicle for Southwest Airlines by offering a voyeuristic look into the world of air travel from their customer service agents' perspective. As a result, much of the show focuses on how professionally the agents handle difficult situations and clients, and how impossible some customers can be when things go wrong.

While it underscores Southwest's efforts to deal with issues in a positive way, it also reveals some of the problems that airline customers continue to face when flying, like poor communication from supervisors and contradictory airline policies. Some folks may find it fun to watch, but frequent flyers may find the problems a little too realistic.

TV Details

  • Premiere date: May 24, 2012
  • Network: TLC
  • Genre: Reality TV
  • TV rating: TV-PG
  • Last updated: February 25, 2022

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