The site used to be wonderful. The recent art glitch, however, where FooPets failed to put a limit on the amount of FooDollars one could get, caused hundreds of members to keep pressing the buttons.
Foo's response to this was to call children cheaters, accuse them of stealing cash, money laundering, and grand theft.
Additional responses included over-emotional anger blurts from the admin. Some younger kids were afraid they would be taken from their homes and put in jail, due to this admin's horrid customer service skills.
They suspended the members, and, upon returning, these members found that their IP had been infected by FooPets due to their failure to release the IP tracking. Mobile does not work, InstaCare works only intermittently in certain situations, and manual feed works, but does not register. In short, those who were suspended cannot take care of their pets without receiving a "mad cat" error (511) every few clicks.
Despite numerous complaints to member support, no response has been received.
FooPets allowed an increase in pet ownership, and then proceeded to jack up prices so high that kids are now having to sell of their scene items - and oftentimes their pets - to pay for virtual flea medication.
Their customer service team consists of volunteer, unpaid, untrained members - who often respond with one of two responses: 1. It's your fault, or 2. We're working on it. And, as of late, no response is being received at all regarding the issue.
The owner of the company has been in serious legal trouble before, and the company investors aren't happy. He is also unreachable, and never responds on the site, other than issuing empty newsletter commentary - no doubt from his resort in the Caymans.
The company has received thousands and thousands of complaints over the non-user-friendly changes they have made, but assume the "that's tough" attitude towards members.
I have never seen a site so inconsiderate of their customers. They feel that because the customers "love" their little virtual pets, they can do what they wish. Sadly, many members are quitting - they've had enough.
Their terms of service (which no on reads), states they can latch onto your computer - and, while blocking an IP is legal, however unethical, doing so such that it inhibits use of that user's PC is not legal.
As well, nearly all the images that are sold on FooPets to decorate scenes with, have been heisted from other sites - Foo allows members to submit such art (for a cost, of course), probably hoping that if the member gets nailed for copyright violation, they won't. Very tacky.
The site has eliminated all ways of purchasing items, and to decorate a scene nicely, it can run you anywhere from $10-$15 real dollars. And, prices continue to go up.