They are positively abhorrent at customer service, completely ignoring their members' concerns. They are soon to become a pay to play only site, but they have consistently charged more money for features and items while consistently taking more and more features and items away. Granted, their pixel pets are as realistic as they get. Awesome, in fact. So much so, that people become emotionally attached to them. A phenomenon covered by FooMojo's ToS. And frankly, they use those pets as a means of emotional blackmail. Further, their forum moderators are not nice people and are extremely rude and condescending. Adults are treated like children and children are treated like refuse. Trust me, EVERY negative comment here is spot on. As of the 26th of April (2011), when the site becomes strictly pay to play, I predict an epic exodus from the site. Their numbers are already dropping. Many predict that the site is going to go down and no one from the company has bothered to effectively dispel that rumor. Moreover, except for their announcement of becoming pay to play only, they keep their members in the dark about every change and they change the site compulsively. Again, those changes almost always include revocations of features and items and an increase in what they charge for everything. Additionally, the site is completely unstable. Consistently glitches, "whites out," doesn't load, search features have not worked the entire two years I've been a member and way too much more to mention. I won't even go into the HORRIBLE lessons this site "teaches" children. Bah! Harsh words? You bet. But very, very true. And if you were to visit the FooPets forums right now, you would run for the hills. Honestly, do your research, you'll find that I am not exaggerating one little bit. Stay away, for your own personal health and well being and especially, the health and well being of your children.