After an initially bad experience with their refund policy management contacted me and we reached a resolution
After a bad experience with their refund policy and writing a review sharing my experience, management contacted me and we reached a resolution.
On the phone they promised over and over again (to get me to buy a tutoring package) that if they did not find me the right tutor, I would not have to pay. Sales person repeatedly said "trust me", and I did.
They paired me with three different tutors who themselves admitted they could not help me with the subject. They charged me $120.00 for two sessions that were useless and only gave me a partial refund. Wyatt, (account manager) refused to let me speak to anyone else in his company and asked me if I had read the "terms of service agreement" and simply refused to keep their verbal promise that if they could not find me the right tutor, I would not have to pay. BEWARE OF VARSITY TUTORS.