App review by Dana Anderson, Common Sense Media
Viber Poster Image

Common Sense says

age 16+

Message or call with stickers, doodle for visual fun.

Parents say

age 15+

Based on 5 reviews

Kids say

age 12+

Based on 2 reviews

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Community Reviews

age 18+

Worst Customer Service in the world

Save yourself the time and effort because this is all you will ever get from them if yo have issues. They don't fix the issue or ever resolve them. Do not waste your money they are horrible Hello Darrell, Our records show that you already have an open case. I added the information you have provided here to the existing one. There is no need to submit any further tickets – we’ll be in touch with you as soon as possible. Thank you for understanding. Best Regards, Dana K. Viber Support Team Quick question? Tweet to @ViberHelp You wrote: Nov 06, 2019 09:05 PM To Viber I have purchased a plan and have run out of credits you guys replied to me yet yo didn't even address the issue I asked for help with. I need to add more credits yet it wont allow me to do so. You wrote me back and didn't address this issue at all. I need credits asap so if i cannot purchase more for 30 days then you should give me more credits to use for these 30 days then if it is a 30 day plan then the plan should last for 30 days or you should allow me to purchase more. please address asap because I need to make a call to Ukraine immediately! can someone please address and get back to me right away and allow me to purchase more minutes or apply minutes to my account as a courtesy for the hassle you have cased me. This company's customer service is horrible and someone should be held accountable. If not addressed before I leave work at 10 pm eastern standard time today I will be making a formal complaint today with the better business bureau and any other place I am able to about your company and I will make sure to post as many horrible yet honest reviews about your company and mainly address your customer service issues online where I can to make sure that other people know what a nightmare it is to deal with your company. I will make it my mission to make sure I post as many bad and honest reviews as I possibly can where I can so that other customers wont have to deal with the issues I have faced trying to deal with an issue that is obvious that your company could care less about helping with. Please advise that I need help purchasing more credits but just for the aggravation of dealing with the issues I have faced so far I would assume that your company should do the right thing and provide me with some free services for the aggravation I have faced in dealing with your nightmare of customer service or lack there of. This is 2 separate issues and they need to be addressed by your management.
age 14+


Good Message App

App Details

  • Devices: iPhone, iPod Touch, iPad, Android, Kindle Fire, Windows app
  • Pricing structure: Free (Credits for calling non-Viber mobile numbers and landline numbers can be purchased in packs ($.99 to $9.99); some stickers require $1.99 in-app purchase.)
  • Release date: May 8, 2014
  • Category: Social Networking
  • Publisher: Viber Media
  • Version: 4.2.1
  • Minimum software requirements: iOS 6.0 or later, Android 2.2 and up.
  • Last updated: February 18, 2020

Our Editors Recommend

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