Parents' Guide to

7 Cups: Anxiety & Stress Chat

By Ana Beltran, Common Sense Media Reviewer

age 17+

On-demand support for mental health; limited oversight.

7 Cups: Anxiety & Stress Chat Poster Image

A Lot or a Little?

What you will—and won't—find in this app.

Community Reviews

age 15+

Based on 8 parent reviews

age 15+

Misleading and lacks transparency

7 Cups has been misleading and dishonest with me about whether their online therapy had video calls. If you look at the therapy page, it doesn’t clearly state that meeting with a therapist is messaging only, so I subscribed, immediately saw there were not video calls, and immediately cancelled my subscription. When I emailed them, I got very cryptic replies, at first only refunding $50 of the $125 I paid with no reason why it was that amount. I requested again to receive the rest of my money refunded, and their email reply took much longer this time, 4 days later finally saying that they granted a “full refund” of $70 more. There were still $5 remaining they never refunded. I requested again that they refund my remaining money, and they have refused to respond to my request, it has been 1 month with no response. They have also never provided their reasoning as to why they only paid $50 then $70. This makes me feel like this company is purposefully being misleading and dishonest through lack of transparency. I asked them to delete my account as I don’t want to be involved in any more of these dishonest and non transparent transaction, and I hope 7 Cups amends their business practices to be more transparent in the future, especially because the other features of their website like meditation techniques and listeners are a good idea.
age 13+

Supportive community!!

Listeners are very present and attentive, active listening skills, empathetic. Supportive conversations. Have other options like dedicated forums and group support rooms, resources, and wonderful community leaders.

Privacy Rating Warning

  • Personal information is not sold or rented to third parties.
  • Personal information is not shared for third-party marketing.
  • Unclear whether this product displays personalised advertising.
  • Data are not collected by third-parties for their own purposes.
  • User's information is not used to track and target advertisements on other third-party websites or services.
  • Unclear whether this product creates and uses data profiles for personalised advertisements.

Is It Any Good?

Our review:
Parents say: (8 ):
Kids say: Not yet rated

Although on-demand access to volunteer listeners may help teens who are struggling with mental health challenges feel supported, limited professional presence and oversight makes it potentially risky. Sharing challenges that may be difficult to discuss with family and friends through an anonymous platform sounds appealing. There's a clear sense of community among the app's users and positive, motivating, and reassuring posts dominate most chats. Teens may find useful takeaways in other users' posts. So while the experience may be therapeutic for some, there's no way for families to ensure that teens in crisis or coping with social, emotional, and mental health issues are receiving appropriate messages from volunteer listeners and peers. There's a lack of trained therapists or medical professionals in the free version of the app, and teens themselves can become volunteer listeners, providing support to other struggling teens, after a fairly simple registration process. Although the site clearly states that it's not an adequate service for those considering suicide or self-harm, there's no way to filter the information that users exchange, other than flagging posts that contain inappropriate content. Some of the stories shared in the forums detail things such as physical abuse, succumbing to eating disorders, and relapsing into self-harm, which some users may find disturbing or too explicit. Teens coping with mental health issues may find the amount of information in the chat rooms and across the variety of communities to be overwhelming. The overall tone of 7 Cups: Anxiety & Stress Chat is supportive and positive and clearly promotes a sense of community, but the number of troubling posts and the lack of oversight may lead to a potentially damaging experience for some teens. If parents think their teen might benefit, it's best to also have in-person professional support and to check in around the teen's experience using the app.

App Details

  • Devices: iPhone , iPod Touch , iPad , Android
  • Skills: Self-Direction : goal-setting, personal growth, self-reflection, Emotional Development : handling stress, identifying emotions, labeling feelings, moving beyond obstacles, perspective taking, self-awareness, Communication : conveying messages effectively, listening, Health & Fitness : meditation, mental health
  • Pricing structure: Free to try ($3.99 in-app purchase for upgrade; subscription $12.99/mo., $94.99/year)
  • Release date: February 20, 2019
  • Category: Health & Fitness
  • Publisher: 7 Cups of Tea, Co.
  • Version: 4.5
  • Minimum software requirements: iOS 9.3 or later; Android varies with device
  • Last updated: February 10, 2020

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